THE LITTLE DETAILS

Booking & privacy.

Read our Terms & conditions for account, booking and cancellation terms.

Your appointment

Appointments are shown in Europe/London time, with British Summer Time applied automatically. Book any available future slot, up to 60 days in advance. Lash treatments have a 15-minute gap afterwards. The 15-minute patch test and consultation has no gap afterwards. New extension clients choose their consultation first, then a full set starting at least 24 hours after the consultation starts. Clients who have had extensions with Ellie before are exempt.

Changes & cancellations

You can cancel or reschedule upcoming appointments through your account. Paid deposits are non-refundable except where a refund is required by law. Rescheduling moves the existing appointment and keeps its payment record. Cancellation releases your slot and does not automatically refund payments.

Payments

Classic lashes take 2 hours 30 minutes and normally cost £25. Current offers and savings are shown when booking. Bottomless lashes cost £60 for a full set and three weekly 90-minute mini-infills. All four dates are reserved together. A new full set starts a new £60 block. Cancelling the full set cancels its remaining linked visits. Rescheduling to a different full-set date moves the weekly block; partially completed blocks and paid bookings whose new date changes the price need Ellie’s help.

Secure your booking at checkout by paying in full online, or choose cash and pay a deposit of £5 for totals up to £25, or £10 for totals above £25 online with the remaining balance in cash at your appointment. The deposit is calculated after discounts and account credit and capped at the remaining total. Cancellations and no-shows retain paid deposits. This website does not collect or store card details.

Loyalty & referrals

New clients using a valid referral link receive an automatic £5 discount on their first treatment, including when an existing offer applies. The discount is capped at the treatment price and is reserved for one booking; rescheduling keeps it. Their friend receives £5 account credit only after the first lash appointment is completed.

Every completed lash visit counts towards your 10th-appointment 50% reward, including mini-infills. Patch tests, cancellations and no-shows do not count. The reward is available after nine completed lash visits and can be saved for a payable booking. Switch it on at checkout.

Share the referral link from your account before your friend’s first booking. Once they complete their first lash appointment, £5 credit is added automatically. Pending and credited referrals appear in your account using your friend’s first name. There is no referral limit. Some offers exclude loyalty or referral credit; any exclusions are shown at checkout. Credit applies after a loyalty discount and cannot reduce the total below zero. Checkout fixes your reward choices. Rewards attached to an issued payment link remain reserved on cancellation until Ellie reconciles the payment, to prevent duplicate use while a payment may still arrive.

Cookies and analytics

Essential cookies support account access and booking. If you accept analytics, Google Analytics (GA4) uses cookies to measure visits to our public pages. We do not include names, email addresses, appointment IDs or URL query parameters in the page-view events we send. Advertising personalisation is disabled. You can decline analytics or change your choice at any time using Cookie settings in the footer. Your preference is saved in this browser. Declining does not affect booking or sign-in.

Your information

Your email address is used for account access and your name and appointment details are stored to manage your booking. Customer accounts and booking records are stored in the business’s MySQL database on Hostinger. Appointment names and times are shared with Ellie’s Google Calendar. Payment details are handled by Square or Stripe when enabled.

If you choose Google sign-in, Google provides your account identifier, name, email address, verification status and profile image where available. We use these to create or sign in to your customer account. Customer sign-in does not request access to your Google Calendar, contacts or email messages.

Your first-visit consent form

Before your first booking, complete your client record and treatment consent. Sign with your finger on a touch screen, or confirm your electronic signature with a checkbox on other desktops. Your completion status is saved to your account, so you do not need to fill it in again for each booking. Tell Ellie if your details or health information change.

Your form and signature are encrypted in storage and available to authorised administrators for your consultation. Health responses are not added to Google Calendar. Photo marketing permission is optional and separate from treatment consent.

Website photography

The lash photographs are AI-generated style inspiration, not examples of Ellie’s client results.

Privacy requests

You can delete your customer account under Account settings in your account area. This removes your profile, consent and signature, rewards and referral links, cancels remaining bookings and queues calendar removal. Limited booking and payment records without your name or account details remain for reconciliation. Deletion does not issue a refund or remove records held by payment providers, delivered emails or backups.

For questions about your personal information, or to request access, correction or deletion, email hello@elliemaebeauty.co.uk. Some records may need to be retained where required by law or to resolve a payment or treatment dispute.