ELLIE MAE BEAUTY
Terms & conditions.
Last updated: 13 September 2026
These terms apply to using this website and booking treatments with Ellie Mae Beauty in Blackpool, UK. Please read them before booking and keep a copy with your confirmation.
Contact us
For help with an account, appointment, payment or complaint, email hello@elliemaebeauty.co.uk. Our usual appointment hours are Monday to Friday, 9am–7:30pm, and Sunday, 9am–4:30pm.
Your account
Provide accurate contact information and keep your sign-in details secure. You are responsible for bookings you make through your account. Tell us if you suspect someone else has accessed it. Customer accounts let you view appointments, request available reschedules and cancel bookings.
Where Google sign-in is available, it is an alternative way to access your customer account. It does not give us access to your personal Google Calendar. Details about how we use account and booking information are in our booking and privacy notice.
Booking a treatment
Treatment descriptions, duration, available dates and prices are shown before you confirm. Appointment times use UK local time, including British Summer Time. Check your confirmation and contact us promptly if something is incorrect.
Before your first booking, complete the client consultation and consent form. If you have not previously had lash extensions with Ellie, book the 15-minute patch test and consultation first. Your lash appointment must start at least 24 hours after that consultation starts. Tell Ellie if your health information or circumstances change. Treatment may need to be postponed if it is unsuitable or required checks have not been completed.
Prices and payments
Choose full online payment or cash at your appointment. Cash bookings require an online deposit of £5 for totals up to £25, or £10 for totals above £25 to secure the booking, calculated after discounts and credit and capped at the remaining total. The remaining balance is due in cash at your appointment. Paid deposits are retained for cancellations and no-shows, subject to your statutory rights.
Prices are in pounds sterling. The booking and checkout summary shows the treatment price, applicable offers, selected rewards, amount payable now and any remaining balance. Review this before paying. Online payments are processed through the payment provider shown at checkout; we do not store your full card details.
Bottomless lashes is a four-appointment block: one full set and three weekly mini-infills. The included appointments are reserved together. A new full set starts a new paid block. Contact us for help changing a partly completed block.
Cancellations and rescheduling
You can cancel or reschedule an upcoming appointment through your account, subject to available times. You can also contact us by email. Our standard booking policy is that paid deposits are non-refundable, except where a refund is required by law. This policy does not remove your statutory cancellation or refund rights.
A rescheduled appointment retains its payment record. If the new date changes an offer or price, contact us to agree the adjustment before proceeding. Cancelling the full set in a Bottomless block also cancels its remaining linked appointments. If you paid more than a deposit, contact us to resolve any refund due; cancelling online does not itself issue a refund.
Where a statutory cooling-off right applies to an online service booking, you may cancel within 14 days of making the contract. Email us with your name and booking details, or use your account. If you expressly ask us to begin a service during that period, the law may allow a proportionate charge for work provided; the right may end once the service is fully performed with the required consent and acknowledgement. Nothing in these terms treats a booking alone as a waiver of those rights.
If we need to cancel your appointment, we will contact you to arrange another suitable time or a refund for the treatment we cannot provide. A non-refundable deposit policy does not apply to a treatment we cancel and cannot provide.
Offers, loyalty and referrals
New clients using a valid referral link receive an automatic £5 discount on their first treatment, including when an existing offer applies. The discount is capped at the treatment price and is reserved for one booking; rescheduling keeps it. Their friend receives £5 account credit only after the first lash appointment is completed.
Offer dates, eligible treatments and any restrictions on combining discounts are shown with the offer or at checkout. Your confirmed price records the discounts applied to that booking.
Completed lash appointments count towards the loyalty scheme, including mini-infills. Patch tests, cancelled appointments and no-shows do not count. A 50% loyalty reward becomes available after nine completed lash appointments, with further rewards earned at subsequent ten-visit milestones. Apply an available reward using the checkout option.
Share your personal referral link before your friend registers and books. A qualifying referral earns £5 account credit after the friend completes their first lash appointment. Pending referrals and earned credit appear in your account. There is no limit on qualifying referrals. Credit can be combined with loyalty rewards unless the chosen offer excludes this, and cannot reduce the amount owed below zero.
Treatment care and concerns
Follow the lash aftercare instructions and contact Ellie if you have a concern about your treatment. Individual results and retention vary. Treatment consent does not exclude our responsibility to provide services with reasonable care and skill, or your rights if a service does not meet the required standard.
Using this website
Do not misuse accounts, make fraudulent bookings, interfere with the website or attempt to access another person’s records. Website content belongs to Ellie Mae Beauty or its licensors. Images identified as style inspiration are illustrative and are not represented as photographs of Ellie’s completed client treatments.
Changes and your rights
We may update these terms for future bookings. The terms agreed when you booked continue to apply to that booking unless we agree a change with you. Nothing here excludes liability or consumer rights that cannot lawfully be excluded. These terms are governed by the law of England and Wales, without removing mandatory protections or court rights you have as a consumer where you live.